Payment

Our preferred payment method is PayPal, although we do accept Postal Orders and personal cheques, payment by all major debit/credit cards is acceptable over the phone for larger orders (Handling charges may apply). PayPal does have a credit card option for people not holding a PayPal account.

Personal cheques and Postal Orders should be made payable to Retail Leisure UK Ltd and mailed to Retail Leisure UK Ltd, Empire Popcorn (EBay), Unit H3 Newton Business Park, Talbot Road, Newton, Hyde, SK14 4UQ.  Please also state your order number on the back of the cheque as well. You will be surprised how many cheques saying nothing arrive. Please also expect a delay on receiving your products as we will not dispatch until funds have cleared.

Please ensure that your address is confirmed via PayPal.  You can change the address on PayPal if the delivery address is somewhere else. We are aware that if ordering on Smartphone’s, changing addresses is not always possible. If that is the case let us know you are using a Smartphone and message us with new address.

All items must be paid for when ordered.  If there is a genuine reason for not being able to do this, please message us.  If payment has not been received after 5 days a Payment Reminder will be sent automatically by EBay and then the matter is in the hands of EBay as an Unpaid Case.

Delivery

The majority of our bulkier items are now sent via Courier, please be aware that you will need to be home to accept delivery as the courier will not leave your item without a signature

Smaller items are  sent by Royal Mail

We will usually process your order within 1 working day (Monday to Friday). Dispatch time can be as per listing as popcorn is often made for fresh for you.  Where smaller items are sent via Royal Mail, you should expect delivery within 2-4 working days, although most items are received sooner. Please make allowances for Xmas, Bank Holidays and freak weather events that can disrupt deliveries.

Most bulky items are placed in Large Cardboard boxes. On the rare occasion it may be shrink wrapped if appropriate.

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